Frequently Asked Questions

Frequently Asked Questions

Amenities & Community Rules

What are the hours of the fitness center?


The fitness center is open seven (7) days a week, from 5:30AM to 10:30PM. Please
ensure you re-rack free weights and leave the machines clean.
Guests of residents may use the pool and fitness center only when accompanied by
a resident.

Is this community pet friendly?


Yes, ACCI is a pet friendly community. Up to two pets per condo unit are allowed
weighing no more than 35 lbs. each and pets must be registered with the
Management Office. Failure to register your pet(s) may result in a fine. Please
contact the Management office for the pet policy and restrictions on types of pets
allowed.

Maintenance & Unit Requirements

Who should I call for the exterminator services?


Insect extermination is provided at no charge twice a month. You may sign up by
contacting the Front Desk or submitting a work request via CONNECT. Report any
insect activity in common areas to the Front Desk or Management Office.

What are the flooring requirements?


Per Article XV, Section 2 of the By-Laws, each condo unit must have “at least eighty
percent (80%) of the gross floor area” covered with carpet or rugs.

Moving & Deliveries

Who do I contact to move in/out?


Owners/residents must contact the Management Office at least five (5) days prior
to a move. Only one reservation per building per day will be accepted, on a first-
come, first-serve basis. If the date for the move changes or the move is cancelled,
the resident must inform the Management Office as soon as possible. The same
rules and procedures apply to residents who are moving furniture or other large
items to or from the unit. Heavy items are considered items that require padding
the elevators in the high-rise buildings. Moves must be accomplished Monday
through Friday only, between 8:30 a.m. and 5:30p.m. Weekend moves are
prohibited.
A non-refundable, one-time fee of $250.00 for the high-rise buildings and $150.00
for the garden and townhouse units will be collected only once, prior to moving in,
and covers both moving in and moving out. The fee covers the wear and tear costs
of both moving in and moving out and associated administrative costs. This fee can
only be paid by check or money order payable to Americana Centre Condominium.

How do I coordinate deliveries of heavy furniture or for contractors
delivering items while working in unit?


Deliveries of furniture or appliances are permitted Monday through Saturday, 8:30
a.m. to 5:30 p.m. In the high-rise buildings, all deliveries of furniture, appliances,
carpet, or other heavy items must be scheduled in advance with the Management
Office so that the elevator can be padded to prevent damage. Deliveries are only
allowed via the service entrance on the side of the building. The lobbies of the high-
rise buildings shall not be used for large deliveries.
Management strongly suggests you reserve your delivery date with the
Management Office as soon as possible. Unscheduled deliveries are subject to a fine
by the Board of Directors.
The unit owner/resident is responsible to see that all contractor debris and/or
delivery packing material is removed from the property. The costs incurred by
Americana Centre to remove from the communal areas any delivery or construction debris,

or items abandoned by delivery personnel, contractors, or residents, will be billed to the owner.

Renovations & Trash Disposal

I am remodeling my condo, what are the requirements from the
Management?


Per Article X, Section 3(d) of the By-Laws, no structural alteration, construction,
addition, or removal of any condominium unit or common element shall be
commenced or conducted except in strict accordance with the provisions of the By-
Laws. A Memorandum of Understanding from management must be executed by
the unit owner and his or her contractor prior to the commencement of any work.
The Memorandum includes documentation requirements, work restrictions, and
rules while working within the confines of the condominium complex.
Construction and/or repairs by contractors are limited to 8:00 AM to 6:00 PM,
Monday through Friday. The contractor must evaluate the shutoff valves before
replacing any plumbing fixtures. Owners are responsible for the actions of all
contractors working in their units. Contractors are not permitted to conduct work in
any common area nor permitted to accumulate or store any construction debris in
any common area.

How do I dispose of large, bulk trash or furniture?


The unit owner/resident is responsible to see that all contractor debris and/or
delivery packing material is removed from the property. Furniture, lamps,
electronics, hazardous household items, and other bulk items should be taken to
the Montgomery County Transfer Station at 16101 Frederick Avenue. The costs
incurred by Americana Centre to remove these items from the common trash areas
will be billed to the owner.

Balconies, Smoking Policies, & Parking

What can I keep on my balcony/patio?


The balconies are a limited common element reserved for the exclusive use of the
owner of the home. Please review Section 1.08 of the Association Rules and
Regulations, of which a summary is provided here:
The unit owner is responsible for keeping balconies and patios clean. No article(s)
shall be hung within the balconies (including clothing or laundry) or outside of the
balcony railing of the units, except for the U.S. flag, which may be displayed on
national holidays. Scooters or bicycles may not be stored on balconies or patios.

Carpeting may not be affixed to the balconies; only small rugs or doormats are
allowed. Bird feeders are not permitted.
Grills of any type (charcoal, electric, gas) are not permitted per Chapter 22, Section
81 of the Montgomery County Fire Safety Code.
Holiday decorations are permitted but must be removed no later than seven (7)
days after the holiday has passed.
The Association inspects balconies and patios to ensure owners are abiding by the
regulations restricting storage of items.

How do I access the common areas?


All residents are required to use key fobs to gain admittance to the high- rise
buildings, the pool and fitness center. Community Keys- Keys to the community
room (Dolley Madison Room), storage rooms, saunas, and car wash may be signed
out at the Front Desk of Building 118.

Do I own my parking space?


Each condo has an assigned parking space that DOES NOT CONVEY with sale of the
condo unit or with the change of any of the tenants. Per Article XIV, Section 1 of the
By-Laws, parking is controlled and assigned by the Board of Directors or their
designated agent.

Is there a guest parking?


Guests may park only in designated guest spaces and their vehicle must be
registered daily with the Front Desk. Parking in designated guest parking spaces
may not exceed 72 hours. Residents/Owners are not permitted to park in the guest
spaces.

Where may I store my bicycle?


Bicycle racks are provided at three locations in the garage. It is strongly suggested
that bicycles be locked. All bicycles must be registered in the Management Office,
and an identification sticker from the Management Office must be displayed on the
bicycle. ACCI assumes no responsibility for any loss or damage that may occur to
bicycles stored in these areas. Bicycles may not be stored on balconies, patios, or
other common areas.

Americana Centre buildings are non-smoking buildings, where can I
freely smoke?

Per Montgomery County Board of Health Regulation 17-210, smoking is prohibited
in common indoor areas of the complex, including elevators, lobbies, trash rooms,
laundry rooms, the Dolley Madison Room, stairwells, hallways, garages, saunas,
storage rooms, Management Offices or maintenance rooms. Owners may smoke
within their units, on their own balconies, and outside of the condominium
buildings. Cigarette butts, ashes, or any other tobacco products or remains are to
be placed in metal or noncombustible receptacles and not dropped on the ground or
thrown from balconies.
Owners and tenants have a responsibility to prevent smoke from leaving their
condo unit and entering common areas or other condo units.

Condo Fees, Insurance & Emergencies

What is included in my condominium fees?


All utilities (electricity, water, gas), 24-hour concierge and package service,
common-area amenities (pool, sauna, community recreation room, fitness center),
trash & recycling removal, landscaping, snow removal, in-unit exterminating
service, HVAC annual preventive maintenance, common area repair & maintenance
etc., and Association-sponsored social events are all covered by part of the condoo
monthly assessment.

The association has a master policy, why should I purchase insurance
for my condo?


Unit owners are strongly encouraged to purchase and maintain an individual
homeowners’ policy (H0-6). The H0-6 policy provides coverage for your personal
property, damage to unit improvements (upgraded fixtures & appliances,
alterations), betterments, additions and alterations, additional living expenses, and
personal liability. Tenants should purchase an H0-4 policy to provide coverage for
personal property, additional living expenses, and personal liability.
All owners of ACCI are responsible for being aware of the provisions of the ACCI
Master Insurance Policy, which is available for inspection in the Management Office.
Only the Association may file a claim under the Master Policy. Building coverage
under the Master Policy is subject to a $25,000 deductible per occurrence.
Accordingly, the Master Policy will cover claims only when the damage caused by
any one occurrence exceeds $25,000. Each owner is responsible for up to $10,000
per occurrence of loss assessment liability.

Who do I call for my condominium related emergency?


If it is a medical emergency requiring an ambulance, fire department or police, call 911.

If this is a building emergency (water leak, pipe break, major equipment
failure), call the Front Desk at 301.340.0700.

Does Management keeps copy of the mailbox keys as well?


Management does not have a copy of your mailbox key. If a resident loses a
mailbox key, Management can arrange for a replacement of the lock at the owner’s
expense.